Ed’s #1 asset is his ability to listen. Because of this, we could trust him. The results were immediate. We went from several weeks to a 5 day lead time.
Ed promised us a 20% increase in throughput. In just a few weeks, we saw a 40% increase in throughput.
We don’t know how to function without following the principles Ed taught us.
With the measurements Ed implemented, we could understand how much we could do and we were able to determine where to invest our energies and money to get the best impact.
I’m more relaxed, I know more about business in general, and I can control things much more effectively. 10 years later we are still using the tools Ed taught us.